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Shipping

Do you ship within India??
Yes, we offer shipping services within India. You can find more details about our shipping policies on our website.
Do you ship internationally?
Right now we don’t, but we are open for gifting orders world wide.
What is your standard dispatch time?
Our standard dispatch time is 4 - 5 working days for available products. And you may receive your order within 7 to 10 days depend on your location.
What should I do if I miss the delivery?
We can reattempt once or twice for delivery (based on your reason) but more than that we can’t help.
Are there any fix shipping charges?
Yes, Please note that shipping charges for deliveries across India (outside Gujarat) are start at INR 130 (more depend on weight and order), while within Gujarat, the shipping fee is INR 80.

Product

Do you offer customisation options for your jewellery?
Yes, we provide customisation services for our handmade jewellery. Contact us for more information on customising your jewellery pieces.
What materials do you use for your handmade jewellery?
We use a variety of materials, including good-quality metals, scraped fabric, reengineering wood, silver and golden mirror sheets, beads, and other unique elements to create our handmade jewellery.
Are the colours of the products shown on website are accurate?
Every effort is made to accurately represent the colors of our products on our website. However, please note that variations in display settings and lighting conditions may affect the perception of colors. We strive to provide as much detail as possible in our product descriptions and images to give you a true representation.
What if I want a product which is “out of stock”?
If the product you desire is currently out of stock, you have a few options. You can sign up for notifications to receive an alert when the item is back in stock. Additionally, you may contact our customer service team for assistance. We can provide information on the expected restocking date or suggest alternative products that might meet your needs.
How do I know the products you sell are authentic?
We guarantee the authenticity of our products through rigorous quality control and sourcing from trusted suppliers.
Are your handmade jewellery pieces unique?
Yes, each of our handmade jewellery pieces is crafted with meticulous care and attention to detail, making them unique. Our artisans infuse their creativity and skill into every design, ensuring that no two pieces are exactly alike.

Account

Do I need to set up an account to place an order?
No, setting up an account is not mandatory for placing an order. You have the option to make a purchase as a guest. However, creating an account offers several benefits. It allows you to track your order history, save multiple shipping addresses, and receive updates on exclusive offers and promotions.
I have forgotten my password what should I do?
If you've forgotten your password, click on the 'Forgot Password' link on the login page. Follow the instructions sent to your email to reset your password. For further assistance, contact our customer support.
How can I use promotional code on my order?
To use a promotional code, enter it at checkout in the designated 'Promo Code' field. The discount will be applied to your order total. Please note that only one code can be used per order.

Jewellery care

How should I clean and store my jewellery?
  • Store each piece of jewellery separately to prevent scratching and tangling.
  • Consider using individual pouches or compartments for delicate items.
  • Keep away from direct sunlight. Store jewellery in cool dark space.
  • Remove jewellery before swimming, bathing, or applying lotions and perfumes.
  • Clean with soft cloth, microfibre or flannel cloths works well.

Order

How do I make a purchase?
To make a purchase, browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter shipping and payment information. You can make a purchase as a guest or create an account for additional benefits.
Do you offer bulk purchasing options?
Yes, we offer bulk purchasing for like hampers, bridesmaid gifting, return gifts options. Please reach out to us via email or call for more information on pricing and minimum order quantities.
How can I know my order is confirmed?
You will receive an order confirmation email shortly after completing your purchase. This email confirms that your order has been successfully placed. If you don't receive the email, please check your spam folder or contact our customer support for assistance.
How can I track my order?
To track your order, log in to your account and navigate to 'Order History.' Select the relevant order to find the tracking information. You can also check your email for notifications or contact our customer support for assistance.
How long will it take for my order to get delivered?
Delivery times vary based on location and shipping method. Generally it takes within 7 to 10 days. You can check the estimated delivery date during checkout. Once your order ships, you'll receive a tracking number for real-time updates. For more details, contact our customer support.
How do I cancel my order?
If you want to cancel your order, you can mail/call us for your order cancellation within 24 hours of order placed. Orders which are dispatched can’t be cancelled.
What if I receive incorrect, damaged or incomplete orders?
If you receive an incorrect, damaged, or incomplete order, please contact our customer support immediately. We will promptly assist you in resolving the issue and ensuring you receive the correct and undamaged items. kindly check our return & refund policy.
How can I contact your customer support?
You can reach our customer support team through the contact information provided on our website, such as email or phone number. We strive to respond to your inquiries promptly.

Payment

What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and mobile wallets. The available payment options will be displayed during the checkout process.
Do we offer COD (cash on delivery)?
yes, we do offer Cash on Delivery (COD) as a payment option at this time.