At CraftAffair, we want you to be completely satisfied with your handcrafted jewelry purchase. Please read our Return and Refund Policy carefully to understand the procedures and guidelines for returning or exchanging items.
While we are confident that our products will meet your expectations, we understand that unforeseen circumstances can arise (Rest assured, our team is ready to assist!).
Every single one of our products is precisely crafted by hand, and although we strive to deliver items that closely resemble the pictures, there may be extremely subtle variations due to the artisanal nature of the process.
Refunds or exchanges are not available for our accessories; nevertheless, if you happen to receive a damaged or incorrect item, here are the necessary steps to follow:
Notify:
Update us within 24 hours via email or WhatsApp. WE CANNOT HELP YOU ON INSTAGRAM DM OR FACEBOOK MESSAGE for all order-related queries. Kindly WhatsApp us or email us with your query.
Return & Refund/Exchange will only be accepted if:
- Order was incorrect.
- Order was damaged in transit.
- In case of refunds, we shall refund the total amount paid for the products and not shipping, if any.
The following scenarios are not eligible for refunds:
- Package lost in shipment.
- Package refused by the recipient.
- Products that have been returned in a used or damaged condition.
- Products returned due to size issues (Please check the size guides carefully before making a purchase).
- Incorrect delivery address.
- If the jewellery is not faulty or damaged in any way.
- Minor variations in color & design of the jewellery.
- After more than 2 failed delivery attempts by our courier agent.
- Products purchased during ANY SALE are NON-REFUNDABLE.
Certainly! Here's a concise step-by-step guide for the return process based on a typical return and refund policy:
- Initiate Return Request:
- Log in to your account on our website.
- Navigate to the "Order History" or "Returns" section.
- Select the specific order/item you want to return and follow the instructions to initiate the return process.
- Provide Details:
- Fill out the required information, including the reason for the return.
- If applicable, attach photos or details regarding any damage or defects.
- Receive Return Authorisation:
- Wait for approval from our customer support. You will receive instructions and a return authorisation if the return is approved.
- Pack Items Securely:
- Pack the items securely in the original packaging, if possible.
- Include any accessories, manuals, or promotional items that came with the product.
- Label the Package:
- Clearly label the package with the provided return authorization number.
- Ship the Package:
- Ship the package to the provided return address using a trackable shipping method, which will be initiated by our team.
- Await Inspection:
- Once we receive the returned items, our team will inspect them to ensure they meet the return criteria.
- Refund/Exchange Processed:
- If the return is approved, we will process the refund or exchange based on your preference.
- Refunds are typically issued to the original payment method.
- Receive Confirmation:
- You will receive an email confirmation once the return and refund/exchange process is complete.
Guarantee
All products sold by CraftAffair are guaranteed authentic.
