This Shipping Policy outlines the terms and conditions related to the shipping of handcrafted jewellery products from our website. By placing an order with us, you agree to comply with this policy.
1. Order Processing
1.1 Processing Time:
We make every effort to process and ship orders promptly. Order processing times may vary depending on the complexity and customisation of the jewellery piece. Please refer to the product page or contact our customer support for estimated processing times. Generally, it takes 2-3 days for available products.
1.2 Order Verification:
To prevent fraudulent transactions, we may require additional verification for certain orders. This may include requesting additional information or documentation. We appreciate your cooperation and understanding in such cases, as it helps maintain the security and integrity of our transactions.
2. Shipping Methods and Delivery
2.1 Shipping Service:
We use different shipping services as per customer location. We select shipping service from our end based on different perspectives related to that location.
2.2 Shipping Costs:
Shipping costs are calculated based on the shipping method selected, the destination address, and the weight and dimensions of the package. The applicable shipping charges will be displayed during the checkout process.
It's INR 100 for all over India.
2.3 Delivery Time:
The estimated delivery time depends on the shipping service and the destination. Please note that the estimated delivery time is provided by the shipping carrier and is subject to factors beyond our control. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates.
3. Address Accuracy and Delivery Issues
3.1 Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We will not be held responsible for any delays or failed deliveries caused by incorrect or incomplete address information.
3.2 Delivery Issues:
In the event of a delivery issue, such as a lost or damaged package, please contact us as soon as possible. We will work with the shipping carrier to investigate and resolve the issue to the best of our ability. However, we cannot be held responsible for delays or issues caused by the shipping carrier or circumstances beyond our control.
4. Order Tracking and Communication
4.1 Order Status Updates:
We will provide updates on the status of your order, including order confirmation, shipment notification, and any relevant tracking information. Please ensure that the email address provided during checkout is accurate and monitored regularly.
4.2 Communication:
If you have any questions or concerns regarding your order or shipping, please contact our customer support team. We strive to respond to all inquiries promptly and provide assistance to the best of our ability.
5. Changes to Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the Shipping Policy periodically.
If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team.
Last Updated: 1-1-2024
